Booking protection

Refund & Cancellation Policy

Uganda safari refunds depend on permits, lodges, transport, domestic flights, guide commitments, bank charges, and supplier terms. Your final booking pack and invoice state the trip-specific cancellation schedule.

Deposits and non-refundable items

Deposits may become non-refundable once Wild Spine commits funds to permits, suppliers, lodges, transport, or other reservations. Gorilla permits, chimpanzee permits, domestic flights, and some high-season lodge commitments may be non-refundable or difficult to amend.

Cancellations

Cancellations must be made in writing and are effective only when received by Wild Spine. Any refund is calculated after deducting non-refundable supplier costs, bank charges, administrative costs, and cancellation fees stated in the booking documents.

Refund method

Approved refunds are returned through a documented finance process to a verified account. Refunds require authorised review and written notes; they are not handled through informal personal accounts or social-media instructions.

No-shows and unused services

Failure to attend a booked trip, late arrival, missing travel documents, illness, or choosing not to use confirmed services may reduce or remove refund eligibility.

Force majeure

Weather, road closures, park decisions, disease outbreaks, security restrictions, supplier disruption, government action, or other events outside Wild Spine's reasonable control may require itinerary changes, postponement, or supplier-led remedies.

Insurance

Travellers should arrange suitable travel insurance, including medical, evacuation, cancellation, curtailment, delay, and baggage cover.